Support

The app says it could not open local storage

Tap Try again, then fully close and reopen the app. If the message returns, email us a screenshot that includes the message and the short code shown near the bottom.

Deleting the app also deletes records stored only on that device. Please contact us before reinstalling.

I subscribed, but Pro features are still locked

Open the Pro screen and tap Restore purchases. The Apple Account used for the purchase must be signed in on the device, and App Store confirmation can take a moment immediately after payment.

Cloud sync and Prep sharing also require a DOTORIFY account. If the features remain locked, tell us which account is signed in and include a screenshot of the App Store receipt.

My records do not appear on another device

Free records stay on the device where they were created. To use the same records on multiple devices, subscribe to Pro and sign in to the same DOTORIFY account on each device.

I want to back up or move my records

In the app, open Backup and restore. You can export Inventory, Collections, Prep lists, and the photos you added as one .dotorify-backup file, then restore that file on another device.

The backup contains your personal data and photos as-is and is not password-protected. Store it somewhere safe.

I cannot open or check a shared Prep list

Recipients do not need Pro, but they must sign in to a DOTORIFY account. If the link expired or the owner stopped sharing, ask the owner for a new link.

I want to cancel a subscription or request a refund

On iPhone, open Settings → your name → Subscriptions and select DOTORIFY. You can continue using Pro until the paid period ends. See Apple’s cancellation guide for details.

Apple decides and processes App Store refund requests. Submit one through Report a Problem.

I want to delete my account and cloud data

Choose Delete account in the app’s account settings. This permanently deletes the cloud account and server data, so export anything you need first.

If you cannot access the app, contact us from the email address used for the account. We will process the request after verifying account ownership.